Terms & Conditions

All vehicle bookings with Sri Ayyappas Holidays (SATT) can be initiated via direct phone call, WhatsApp, or through our website enquiry form.

• A booking is officially confirmed once mutually agreed dates, vehicle category, and tariff terms are acknowledged via WhatsApp or written quotation.
• For peak travel periods (including the Sabarimala Mandala season, Kodaikanal summer rush, long holiday weekends, and marriage bulk transports), a modest advance token is required to block the requested vehicle.
• Chauffeur contact details and vehicle registration numbers are shared with the customer well ahead of the reporting time.

We operate on a strictly transparent billing framework with zero concealed surcharges:

• Kilometre Calculation: Distance calculations begin and terminate at our garage/reporting point in Chinnalapatti or the mutually confirmed pickup point in Dindigul.
• Driver Allowance (Bata): Standard daily driver bata covers driver meals and lodging on outstation trips. Night driver allowances apply if driving continues past agreed hours.
• Tolls, Permits & Parking: National/state highway toll fees, inter-state vehicle entry permits (e.g. Kerala, Karnataka), and monument parking charges are payable at actuals by the passenger, unless explicitly bundled into an all-inclusive fixed package.

We understand travel plans can evolve due to family, work, or temple timing adjustments:

• Advance Rescheduling: Rescheduling requests made 48 hours or more before departure are accommodated without penalties, subject to vehicle availability.
• Cancellations: If cancelled at least 48 hours prior to scheduled departure, any advance token is refunded or retained as credit for future travel.
• Last-Minute Cancellation: Cancellations made less than 12 hours before scheduled pickup may incur a nominal mobilization charge if the vehicle has already been dispatched.

Passenger safety is our highest operating priority, particularly on winding hill roads:

• Our chauffeurs strictly adhere to regional speed limits, hill-driving guidelines, and safe cornering on ghat hairpin bends (Kodaikanal, Valparai, Ooty, Munnar).
• In the event of heavy monsoon fog, landslides, or road closures declared by district authorities, the chauffeur has discretion to modify route timing to safeguard all passengers.
• Passenger seatbelts should be worn at all times while the vehicle is in motion.

• Zero Alcohol & Smoking: Smoking and consumption of alcoholic beverages inside any of our fleet vehicles is strictly prohibited by law and company policy.
• Vehicle Care: Passengers are kindly requested to preserve cabin cleanliness, upholstery condition, and multimedia systems.
• Luggage Limits: Luggage should adhere to the designated boot space and overhead parcel rack limits of each vehicle category to ensure passenger comfort.

All Sri Ayyappas Holidays vehicles undergo rigorous pre-departure inspection to prevent mechanical breakdowns. However, in the rare event of an unforeseen technical fault, Sri Ayyappas Holidays guarantees prompt assistance and arranges an alternative replacement vehicle through our network across Tamil Nadu and Kerala.

All agreements, bookings, and services provided by Sri Ayyappas Holidays (SATT) are governed under the laws of India, and any disputes are subject to the exclusive jurisdiction of the competent courts in Dindigul, Tamil Nadu.